Unauthorized Charges

I don’t recognize the name ScrShin.com, why do I see a charge from it?

If you see a charge on your bank or credit card statement from ScrShin.com that you don’t recognize, please call us before contacting your card issuer! Calling us directly is an easy way to get your questions or concerns solved as soon as possible. Our goal at ScrShin.com is to resolve things for you as quickly as we can.

We take security very seriously; each and every person that is enrolled in our product has to pass an L3 identity verification process before joining. If you do not recall signing up for ScrShin.com’s services, try searching your email for any emails from scrschin.com. All of our members get an automatic welcome email upon enrollment.

Also, please rule out any possibilities that a joint account holder (relative or household member) could have enrolled using your information.

How do I dispute a charge?

If you have any questions about a ScrShin.com charge on your credit card statement, please contact us directly so we can look into the charge right away. Our goal is to help you resolve any issues as quickly as possible so that you can have peace of mind.

Please note that to verify the existence of an account, you may be asked to provide the following information:

  • Member ID (found in welcome email)
  • Last 4 digits of your social security number
  • Partial credit card number of the card charged
  • Your mailing and email address

You can reach our amazing ScrShin.com customer service team at (866) 458-2801. We have agents by the phones 7 days a week. Our hours of operation are:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Call (866) 458-2801 to speak with a representative, today!

What are unauthorized charges?

Unauthorized charges involve any charges on a credit or debit card for which the account holder did not give permission. Finding an unauthorized charge on your account can be unsettling since it could indicate a compromised card number.

Although identity theft, phishing scams, etc. are most often the culprit when it comes to unauthorized charges; they can also be a result of human or computer error. Regardless, it is very important to check out any fraudulent transactions and take the steps necessary to resolve the issue.

Detect Unauthorized Credit Card Charges Early

The key to making sure unauthorized charges don’t go unaccounted for is by keeping up with your account statements and/or credit reports. Unfortunately, many people wait until there is an issue with their card/account before taking action.

Generally speaking, an individual is not responsible for unauthorized charges made on their account. However, the longer the charges go unreported, the more likely it is that the cardholder will be partially or fully liable for the fraudulent charges made. According to the Fair Credit Billing Act, an unauthorized charge should be reported within 60 days from the time the charge is made to the time you report it.