Questions on getting a refund?
ScrShin.com is here to assist with any membership questions or concerns, including if you believe you see an unauthorized charge from ScrShin.com. If you are requesting a refund on a charge for your credit membership, please reach out to our customer care agents that are happy to assist you everyday.
Our agents are available during the following times:
Call (866) 458-2801
Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST
We firmly believe that it is better to request a refund from a merchant first rather than calling your bank or credit card issuer first. When you contact a merchant directly, that merchant can see the details of your account and address your concerns firsthand.
For example, if a customer orders a product from a merchant and the product never arrives, then that customer can explain this situation directly to the merchant and secure a refund (or a replacement product). This also allows the merchant to process a return refund much faster than your bank or credit card company. See our terms of service page for more information.