Frequently Asked Questions for Members

How can I get in touch with you?

We make it easy to get ahold of our experts! Call (866) 458-2801 to speak with a specialist today!

I need to cancel my membership, now what?

You may cancel your membership with us at any time. Simply call Customer Service, any day of the week, at (866) 458-2801. Our friendly Customer Service Representatives can be reached between the following business hours:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

When calling, be prepared to provide our representative with your Member ID, first & last name, and email/address used to sign up. This will help facilitate the cancellation process. After cancelling your membership there will be no future charges.

Please keep the following information in mind: You may only terminate/cancel your membership by calling a Customer Service Representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

I accidentally cancelled my can I get it reactivated?

It happens! No need to worry--our customer service team is available 7 days a week and will help you reactivate your membership right away. Call (866) 458-2801 to have a specialist assist you.

Is a secure site?

Absolutely. We take security measures very seriously. We protect our site using the latest 128-bit SSL (Secure Sockets Layer) technology. We use the best of the best so that your personal information remains secure.

I’m ready! How do I get started?

That’s fantastic...welcome! After completing the enrollment process you should be instantly redirected to our Client Portal. The member portal page is where you’ll find your portal dashboard that lets you scroll through all our listed benefits. You can find details, such as your login credentials and additional important information concerning your new membership, in the Welcome email we send every new member.

I can’t find my welcome email

Our system automatically sends out the new member welcome email, to the email address you used when signing-up, within 24 hours. However, sometimes the email can show up in your spam/junk folder so we suggest checking there as well. In fact, try adding to your list of trusted email addresses right after you sign up to ensure you get all our emails right away.

Now, if you still haven’t received your welcome email after trying all of the above, please call our customer service team at (866) 458-2801 so we can get to the bottom of this!