How To Cancel Your Membership

If you want to cancel your membership, for any reason, we’ve made it easy. Simply choose one of the options listed below.

To Cancel Online:

You can login and cancel online in the customer portal, located in the Billing History section of My Account.

To Cancel by Phone:

Simply call Customer Service, any day of the week, at (866) 458-2801. When calling, be prepared to provide our representative with your Member ID, first & last name, and email address used to sign up. This will help facilitate the cancellation process. Our friendly Customer Service representatives can be reached between the following business hours:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please keep the following information in mind: upon cancellation of your membership you will receive a cancellation confirmation email, there will be no future charges, and we are not able to offer any refunds or prorated refunds.